Overview
This Return & Refund Policy outlines how CodesBoxs handles cancellations, refunds, and service-related concerns. As a digital agency, CodesBoxs provides customized and non-physical services, which are developed specifically according to each client’s requirements.
Because our services involve planning, strategy, design, development, and time-based resources, refunds are not always possible once work has begun. This policy is designed to ensure fairness, transparency, and mutual understanding between CodesBoxs and its clients.
The purpose of this policy is to:
- Clearly explain when refunds may or may not be issued
- Protect both the client and CodesBoxs from misunderstandings
- Set expectations before a project begins
- Encourage resolution through revisions and support rather than cancellations
By purchasing or subscribing to any service from CodesBoxs, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
Nature of Our Services
CodesBoxs provides digital and professional services, including but not limited to:
- Website Design & Development
- UI/UX Design
- Graphic Design
- SEO & Digital Marketing
- AI Development & Automation
- Custom Software Solutions
Due to the intangible and customized nature of these services, returns are limited and refunds are subject to the conditions below.
Eligibility for Refunds
Refund requests may be considered under the following circumstances:
a) Before Project Initiation
If you cancel your order before any work has started, you may be eligible for a full refund.
b) Initial Concept Stage
If work has started but is limited to initial planning, wireframes, or concepts, a partial refund may be issued after deducting:
- Time spent
- Resources used
- Administrative costs
c) Non-Delivery of Service
If CodesBoxs fails to deliver the agreed service without a valid reason, you may be eligible for a full or partial refund, determined after internal review.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Work already completed or delivered
- Client-approved designs, milestones, or revisions
- Change of mind after project execution
- Delays caused by lack of client communication or required materials
- SEO, marketing, or advertising results (as outcomes vary)
- Discounted or promotional services
Revisions Instead of Refunds
Our priority is client satisfaction. Where applicable, we may offer:
- Additional revisions
- Adjustments to scope
- Technical fixes
in place of a refund.
Subscription & Recurring Services
For monthly or recurring services:
- You may cancel at any time before the next billing cycle
- No refunds will be issued for already billed periods
- Services will remain active until the end of the paid term
Refund Request Process
To request a refund, please contact us within 7 days of the issue arising.
Provide:
- Your full name
- Order or invoice number
- Reason for refund request
📧 Email: support@codesboxs.com
All requests are reviewed within 5–10 business days.
Refund Method
Approved refunds will be processed using the original payment method:
- Credit/Debit Card
- Bank Transfer
- Online Payment Gateway
Processing time may vary depending on your payment provider.
Chargebacks & Disputes
We encourage clients to contact us before filing any chargeback. Unauthorized chargebacks may result in:
- Suspension of services
- Termination of accounts
- Legal action if necessary
Changes to This Policy
CodesBoxs reserves the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on our website.
Need help?
For questions regarding returns or refunds, contact us at:
CodesBoxs
📧 Email: info@codesboxs.com
🌐 Website: www.codesboxs.com
